1. What products do you sell?
We offer a wide range of premium human hair wigs, hair extensions, lace front wigs, closures, frontals, hair accessories, and selected stationery and general goods.
2. Are your wigs made from 100% human hair?
Yes. We stock premium-quality human hair products. Product descriptions clearly indicate the hair type, texture, and specifications to help you make an informed purchase.
3. How do I choose the right wig or hair extension?
Each product includes detailed information such as length, texture, color, and lace type. If you need assistance, our customer support team is available via WhatsApp, phone, or email to help you choose the best option.
4. How can I place an order?
Simply browse our online store, add your preferred products to your cart, proceed to checkout, and complete your payment using one of our available payment methods.
5. What payment methods do you accept?
We accept:
- Paystack (Debit/Credit Cards & Mobile Money)
- Mobile Money (Manual Payment)
- Cash on Delivery (Available for selected locations, where applicable)
6. How does Manual Mobile Money payment work?
At checkout, select Mobile Money Payment as your payment method. You will receive our business payment details and a payment reference. Complete the payment and include the provided reference when making your transfer.
7. How long does delivery take?
Delivery times vary depending on your location.
- Greater Accra: Usually 1 business days.
- Other Regions: Typically 1–2 business days.
Delivery timelines may vary during holidays or peak shopping periods.
8. Do you deliver nationwide?
Yes. We deliver across Ghana through our trusted delivery partners.
9. Can I track my order?
Yes. Once your order has been processed, you will receive updates regarding your order status. You may also contact our support team for assistance.
10. Can I cancel my order?
Orders may only be cancelled before they have been processed or dispatched. Once an order has been processed, cancellation is no longer possible.
11. Do you accept returns or offer refunds?
No. Due to hygiene and quality assurance reasons, all goods sold are non-returnable and non-refundable, except where an incorrect or damaged item has been supplied by Hair Palace GH.
Please refer to our Refund & Returns Policy for more information.
12. What should I do if I receive the wrong or damaged item?
Please contact us within 24 hours of receiving your order with:
- Your order number
- Clear photos of the item
- A description of the issue
Our team will review your claim and provide an appropriate resolution where applicable.
13. Can I change my delivery address after placing an order?
You may request a change before your order has been processed. Once an order has been dispatched, the delivery address cannot be changed.
14. How do I care for my human hair wig?
To maintain the quality of your wig:
- Use sulfate-free shampoo and conditioner.
- Detangle gently with a wide-tooth comb.
- Avoid excessive heat unless the product description indicates it is heat-safe.
- Store your wig on a wig stand when not in use.
- Follow the care instructions provided with your purchase.
15. How can I contact Hair Palace GH?
You can reach us through:
- Phone/WhatsApp: +233 53 596 2657
- Email: info@hairpalacegh.com
- Contact Form: Available on our Contact page.
16. Do you offer wholesale or bulk purchases?
Yes. We welcome wholesale and bulk purchase inquiries. Please contact us directly for pricing, availability, and partnership opportunities.
Need More Help?
If you can’t find the answer you’re looking for, our customer support team is ready to assist you. Contact us via WhatsApp, phone, or email, and we’ll be happy to help.