Overview
At Hair Palace GH, we are committed to providing our customers with high-quality human hair, wigs, hair accessories, and beauty products. For hygiene, safety, and quality assurance reasons, we operate a strict No Return, No Refund Policy.
No Returns or Refunds
All products sold by Hair Palace GH are final sale.
Once an order has been confirmed, processed, or delivered, it cannot be returned, exchanged, or refunded.
This policy applies to all products, including but not limited to:
- Human Hair Wigs
- Hair Extensions
- Lace Front Wigs
- Closures and Frontals
- Hair Bundles
- Hair Accessories
- Hair Care Products
- Beauty Accessories
- Sale and Promotional Items
Refunds
Hygiene & Safety
Our products are personal-use beauty items. To protect the health and safety of all customers, we cannot accept returns or exchanges once products have left our premises.
Please Inspect Your Order
We encourage customers to inspect their order immediately upon delivery.
If you receive:
- An incorrect item;
- A damaged item caused before delivery; or
- An incomplete order,
please contact us within 24 hours of receiving your package. Our team will investigate the issue and, where appropriate, provide a suitable resolution.
Claims made after 24 hours may not be accepted.
Shipping & Delivery
At Hair Palace GH, we strive to process and deliver your orders as quickly as possible.
Order Processing
- Orders are processed within 1 business day after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
- Greater Accra: 1 business days.
- Other Regions in Ghana: 1-2 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, courier delays, or high order volumes.
Once your order has been dispatched, you will receive an update regarding your delivery.
Order Accuracy
Before completing your purchase, please ensure that you have carefully reviewed:
- Product selection
- Hair length
- Texture
- Colour
- Quantity
- Delivery address
- Contact information
Hair Palace GH cannot be held responsible for orders placed incorrectly by customers.
Order Cancellation
Orders may only be cancelled before they have been processed or dispatched.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
Refunds
Hair Palace GH does not offer refunds for:
- Change of mind
- Incorrect product selection by the customer
- Wrong size, length, texture, or colour selected by the customer
- Delayed delivery caused by courier services or circumstances beyond our control
- Sale or promotional items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item due to our error, please contact us within 24 hours with:
- Your order number
- Clear photographs of the item received
- A brief description of the issue
We will review your claim and provide an appropriate solution where applicable.
Contact Us
If you have any questions about this Refund & Returns Policy or your order, please contact us:
Hair Palace GH
WhatsApp/Phone: +233 53 596 2657
Email: info@hairpalacegh.com